We’re getting all the information we can from the UK Government and our shipping agents, UPS and DPD, so that we know exactly how to effectively handle all EU outbound and inbound shipments from 1st January 2021.
Goods will be shipped by Sonder Supplies to EU countries with “taxes and duty paid” (that means we will pay any taxes or duties on your behalf), so the price displayed on the website will be total price you will pay.
Products made in Japan will be exempt from duties under the Japan EU trade agreement. No duties will be incurred on these products.
We will continue to offer an EU Returns service, this will be a little more involved than currently, because a commercial invoice will need to be completed as part of the returns process.
If you have any questions or concerns regarding any of our shipping policies please do not hesitate to get in touch.